The Admissions Process
Beginning treatment at HPC Helpline is straightforward and stress-free. Our admissions team handles the details so you can focus on taking the first step toward recovery. Same-day admissions are available for those in immediate need.
Step-by-Step Process
Initial Call
Call (914) 392-2707 anytime, 24/7. Our admissions specialists will listen to your situation, answer your questions, and explain your options.
Assessment
We conduct a free, confidential assessment to understand your situation, substance use history, and treatment needs. This helps us recommend the right level of care.
Insurance Verification
We verify your insurance coverage at no cost and explain your benefits. We accept most major insurance and can discuss payment options if needed.
Admission
Once everything is in place, we schedule your admission. Same-day admissions are available. We can also help coordinate travel to our Flushing facility.
What to Bring
Recommended Items
- Comfortable clothing for 1-2 weeks
- Toiletries (no alcohol-based products)
- Insurance card and ID
- List of current medications
- Comfortable shoes for walking/exercise
- Journal or notebook
- Photos of loved ones
What NOT to Bring
- Alcohol or drugs
- Weapons of any kind
- Valuables or expensive jewelry
- Outside food or beverages
- Pornographic materials
- Alcohol-based products
For Families
If you're seeking help for a loved one, we understand how difficult this can be. Our admissions team can guide you through the process of encouraging your loved one to accept treatment. We also offer resources on intervention and family support.
Insurance & Payment
HPC Helpline accepts most major insurance plans. Our team will verify your benefits at no cost and help you understand what your insurance covers. Don't let financial concerns prevent you from getting help.
Insurance We Accept
Don't see your insurance? Call us—we may still be able to help.
Free Insurance Verification
Call (914) 392-2707 for a free, confidential insurance verification. We'll explain your coverage, including:
- What levels of care are covered
- Your deductible and out-of-pocket costs
- In-network vs. out-of-network benefits
- Pre-authorization requirements
Payment Options
If you don't have insurance or your insurance doesn't cover the full cost of treatment, we offer several payment options:
- Private Pay: Direct payment options available
- Payment Plans: We can work with you to create a manageable payment plan
- Financing: Third-party financing options may be available
Frequently Asked Questions
Medical detox at HPC Helpline typically lasts 3-7 days, depending on the substance, severity of dependence, and individual factors. Our medical team monitors your progress 24/7 and adjusts treatment as needed to ensure your safety and comfort.
HPC Helpline offers residential treatment programs of 30, 60, or 90 days. The recommended length depends on your individual needs, substance use history, and treatment goals. Research shows longer stays often lead to better outcomes.
HPC Helpline treats addiction to alcohol, opioids (including heroin and fentanyl), prescription drugs, cocaine, methamphetamine, benzodiazepines, and marijuana. Our clinical team has experience with all types of substance use disorders.
We accept most major insurance including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, Magellan, Tricare, Medicare, and Medicaid. Call (914) 392-2707 for a free insurance verification.
Yes, HPC Helpline has scheduled weekend visitation hours. Family involvement is important for recovery, and we also offer family therapy sessions. Specific visitation policies will be explained during admission.
Phone use is limited to specific hours during treatment. This helps patients focus on recovery without distractions. We'll explain the specific phone policy during your admission.
Yes, all detox at HPC Helpline is medically supervised 24/7. Our clinical team includes physicians and nurses who monitor your vital signs, manage withdrawal symptoms, and provide medication-assisted treatment when appropriate.
Yes, HPC Helpline specializes in dual diagnosis treatment for co-occurring mental health conditions including depression, anxiety, PTSD, bipolar disorder, and more. We treat both addiction and mental health simultaneously for better outcomes.
HPC Helpline provides comprehensive aftercare planning before you complete treatment. This may include step-down to outpatient care, referrals to sober living, connection with support groups, and alumni program participation for ongoing support.
HPC Helpline's facility includes private rooms, gourmet meals, a fitness center, yoga studio, meditation garden, swimming pool, recreation room, art therapy room, and family visiting area. We believe a comfortable environment supports healing.
Call (914) 392-2707 anytime, 24/7. Our admissions team will conduct a free assessment, verify your insurance, and help you understand your options. Same-day admissions are available for those ready to start immediately.
HPC Helpline offers evidence-based therapies including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), group therapy, individual counseling, family therapy, 12-step facilitation, and holistic therapies like yoga, meditation, and art therapy.
Yes, our Intensive Outpatient Program (IOP) is designed to accommodate work schedules. Sessions are available in mornings, afternoons, or evenings. IOP runs 8-12 weeks with 3-4 hours of treatment 3-5 days per week.
Yes, all treatment at HPC Helpline is completely confidential. We comply with HIPAA and all applicable privacy laws. Your information will not be shared without your written consent except as required by law.
Yes, HPC Helpline offers medication-assisted treatment when clinically appropriate. Our physicians may prescribe FDA-approved medications to help manage cravings and withdrawal symptoms as part of a comprehensive treatment plan.
Ready to Start?
Our admissions team is available 24/7 to answer your questions and help you take the first step.
Contact Us Today