Effective Date: January 1, 2026
Last Updated: January 1, 2026
HPC Helpline - Behavioral & Mental Health Service ("HPC Helpline," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (hpchelpline.website), contact us, or receive services at our treatment facility located at 14610 34th Ave, Flushing, NY 11354.
Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Name, email address, phone number, and mailing address
- Insurance information for verification purposes
- Health information related to treatment inquiries
- Information submitted through contact forms or phone calls
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website information
- Device information
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about treatment services
- Verify insurance benefits
- Provide treatment services and coordinate care
- Improve our website and services
- Comply with legal and regulatory requirements
- Send relevant information about addiction treatment (with your consent)
HIPAA Compliance
HPC Helpline is committed to protecting your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices, available upon request, provides detailed information about:
- How we may use and disclose your PHI
- Your rights regarding your health information
- Our legal duties to protect your PHI
- How to file a complaint if you believe your privacy rights have been violated
We will not use or disclose your PHI without your written authorization except as permitted or required by law, including for treatment, payment, and healthcare operations.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third parties who assist us in operating our website or conducting our business, subject to confidentiality obligations
- Healthcare Providers: As necessary for your treatment and with your authorization
- Insurance Companies: For benefit verification and claims processing
- Legal Requirements: When required by law, court order, or legal process
- Emergency Situations: To protect the health and safety of individuals
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve our services
You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.
Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- File a complaint with the appropriate regulatory authority
For PHI, you have additional rights under HIPAA, including the right to request restrictions on uses and disclosures, receive confidential communications, and obtain an accounting of disclosures.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
HPC Helpline - Behavioral & Mental Health Service
14610 34th Ave
Flushing, NY 11354
Phone: (914) 392-2707
Email: [email protected]
For HIPAA-related privacy concerns, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.